Please read below for answers to many of the questions we are frequently asked, most questions can be answered here but if you still have something else you want to ask please use the contact us page with your question.
Q. Delivery Information
We use Royal Mail tracked deliveries to ensure your parcel is delivered to you quickly and securely, 90% of orders are delivered within 1 working day if ordered before 2pm, If another address is more convenient than home, eg work, we can send it there instead. This option is available in the checkout. please contact us if you have an urgent order. If want to view our delivery prices click here
Q. Returns Policy
We believe that you will be 100% satisfied with your product, but occasionally you may need to return an item. If for any reason at all you are not entirely satisfied with your purchase, you can return them within 14 days for a refund or exchange. If you want more information on how you can return an item send us an message on the contact us page with your details.
Q. Where is Spygadgets4u.co.uk based
We are a UK company and all our products are posted from our warehouse in the UK. Our contact address is Spy Gadgets 4u, Unit 640, 37 Westminster Buildings, Theatre Square, Nottingham, NG1 6LG, if you need to return an item please contact us and we will give you the full return details.
Q. How will I know when my order has been sent
As soon as your order is sent we will email you straight away, often the same day you place your order.
Q. I've just bought an item but I'm not sure how to use it, can someone help me
Yes just use the contact Us page to contact with the details of any problems you are having and someone will be in touch to help you out.
Q. I have sent an email but I haven't received any reply
Please check your spam blocker isn't blocking our replies, we answer all the emails we receive so if you haven't received any reply then it is likely your spam blocker could be blocking our emails or there could be a problem with your email account, please try using a different email address if you are still waiting for a reply.
Q. 100% Secure Shopping
All personal information is stored using 128 bit encryption. We utilise the industry-standard Sockets Layer (SSL) technology to encrypt all the personal information including credit or debit card numbers, names and addresses. Shopping on the Spy Gadgets 4u website is 100% secure. We are also members of the Data Protection Act.
Q. What are your Payment Methods?
We accept payments by all major credit cards and debit cards or you can even pay by Paypal, if you would like to pay by cheque, postal order or cash just send us an email and we will give you the details.
Q. Does Spygadgets4u.co.uk post orders to countries outside of the UK
At this moment in time we only post orders to addresses in the UK.
Q. Will the Spy Gadgets 4u logo or name be visible on any order packaging
No there will be no logo or company name on the packaging, there will be no way of identify where the parcel has come from or what is in the package.
Q. I've got an account but can't remember my password/my password is not recognised. What do I do next?
If you've really forgotten your password, simply go to the My Account sign-in page and click on the 'Forgot Your Password?' link. You will automatically be emailed your password to your email address.
Q. What name will appear on my bank statement after I have placed an order?
Our website address will not appear on your bank statement or on the parcel packaging.
VAT No 827826889