Please read below for answers to many of the questions we are frequently asked. We have tried to answer as many or your frequently asked questions as we can below to help with any problems you may have as fast as possible, most questions can be answered here but if you still have some questions please us the contact page to contact us.
Q Delivery Information
We use Royal Mail to ensure your parcel is delivered to you quickly and securely. 99% of our orders are delivered within 1 to 5 working within the UK. Order before 2pm and we will ship it you the same day and 80% of the time it will be with you the following day (working day). If another address is more convenient than home, eg work, we can send it there instead. This option is available in the checkout. please contact us if you have an urgent order. If want to view our delivery prices click here
Q Returns Policy
We believe that you will be 100% satisfied with your product, but occasionally you may need to return an item. If for any reason at all you are not entirely satisfied with your purchase, you can return them within 14 days for a refund or exchange. If you want more information on how you can return an item send us an message on the contact us page with your details.
Q Where is Spygadgets4u.co.uk based
We are a UK company and all our products are posted from our warehouse in the UK
Q How will I know when my order has been sent
As soon as your order is sent we will email you straight away, often the same day you place your order.
Q Ive just bought an item but Im not sure how to use it, can someone help me
Yes just use the contact us page to contact with the details of any problems you are having and someone will be in touch to help you out
Q I have sent an email but I havent received any reply
Please check your spam blocker isnt blocking our replies, we answer all the emails we receive so if you havent received any reply then it is likely your spam blocker could be blocking our emails, please try using a different email address if one is not working
Q 100% Secure Shopping
All personal information is stored using 128 bit encryption. We utilise the industry-standard Sockets Layer (SSL) technology to encrypt all the personal information including credit or debit card numbers, names and addresses. Shopping on the Spy Gadgets 4u website is 100% secure. We are also members of the Data Protection Act.
Q What are your Payment Methods?
We except payments by all major credit cards and debit cards or you can even pay by Paypal
Q Does Spygadgets4u.co.uk post orders to countries outside of the UK
Yes although we are based in the UK, Spygadgets4u.co.uk will still ship products to customers worldwide.
Q I've got an account but can't remember my password/my password is not recognised. What do I do next?
if you've really forgotten your password, simply go to the My Account sign-in page and click on the 'Forgot Your Password?' link. You will automatically be emailed your password to your email address.